Frequently Asked Questions

Contact

How can I contact The Perdepo?

You can contact us through:

Email: contact@theperdepo.com
Phone: +44 7862 128568
Contact form: https://krjzij-60.myshopify.com/pages/contact-us

We aim to respond to customer enquiries within 1 business day. Response times may vary depending on the number of enquiries we are handling.

For the fastest response, we recommend contacting us by email.

Ordering

How can I pay?

We accept major payment methods available at checkout, which may include Visa, Mastercard, PayPal, and other payment methods supported by our payment providers.

All payments are processed through secure payment systems.

What currency will I be charged in?

For customers in the United Kingdom, prices and transactions are generally displayed in GBP (£).

For customers shopping from the United States, prices may be displayed and charged in USD ($) where USD pricing is available.

Your bank or payment provider may apply its own currency conversion or foreign transaction fees if your payment method uses a different currency.

Can I buy The Perdepo products in a physical store?

The Perdepo is an online-only retailer. Our products are available through our website and are not currently sold through our own physical retail stores.

How do I choose the correct size?

Our products that require sizing include a size guide on the relevant product page.

Please check the size guide before placing your order and select the size that corresponds to your measurements.

If you are unsure which size to choose, contact us at contact@theperdepo.com before ordering and our team will be happy to help.

Can I change or cancel my order?

We aim to begin processing orders quickly.

You can request cancellation within 1 hour of placing your order.

To request a cancellation, email contact@theperdepo.com with your #PD order number as soon as possible.

After the 1-hour cancellation period, your order may already have entered processing or fulfilment, and cancellation may no longer be possible.

If your order has already been shipped, you may need to wait for delivery and then request a return in accordance with our Refund & Return Policy.

I didn't receive my order confirmation. What should I do?

An order confirmation is normally sent to the email address provided during checkout.

If you do not receive it shortly after placing your order:

1. Check your spam or junk folder.

2. Make sure you entered the correct email address.

3. If you still cannot find it, contact us at contact@theperdepo.com.

Please include your name and any available order information so we can locate your order.

Discounts

How do I use a discount code?

If you have a valid discount code, enter it in the discount code field during checkout and apply it before completing your purchase.

Only one discount code may be used per order unless otherwise stated.

Do you offer bulk discounts?

For larger or business orders, please contact us at contact@theperdepo.com with details of the products and quantities you are interested in purchasing.

We will review your request and let you know if a bulk-order offer is available.

Shipping

How long does delivery take?

Orders are generally processed within 1–2 business days.

After processing:

🇬🇧 United Kingdom: 5–8 business days
🇺🇸 United States: 6–9 business days

Standard shipping is currently free.

Delivery estimates begin after your order has been processed and dispatched.

Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays, high order volumes, or circumstances outside our control.

During periods of particularly high demand or holidays, delivery may take an additional 2–3 business days.

Will I receive tracking information?

Yes. Once your order has been dispatched, we will send a shipping confirmation email containing your tracking information when available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

What should I do if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact us at:

contact@theperdepo.com

Please provide your #PD order number, and our support team will check the status of your shipment.

Do I have to pay customs or import charges?

For orders shipped to the United States or other countries where applicable, customs duties, import taxes, or other charges may apply depending on the destination and local regulations.

Any applicable charges that are not included at checkout are generally the responsibility of the customer.

Returns & Refunds

Can I return my order?

Yes. We offer a 90-day return period for eligible products.

To request a return, contact contact@theperdepo.com with your #PD order number and details of the product you wish to return.

Returned products generally need to be unused and in their original condition, subject to the terms of our Refund & Return Policy.

Our 90-day return policy is provided in addition to any mandatory consumer rights that may apply to your order.

How do I request a return?

Please contact us before sending anything back.

Email contact@theperdepo.com with:

• Your #PD order number

• The product you wish to return

• The reason for the return

Once your return is approved, we will provide the appropriate return instructions and return address.

Please do not send a return to our business address unless our support team specifically instructs you to do so.

Can I exchange a product?

Yes, eligible products can generally be exchanged within 90 days of delivery.

If you received the wrong product, the product is defective, damaged, or you have a sizing issue, contact us at contact@theperdepo.com before returning the item.

For damaged or defective products, please include photographs where possible so our support team can review the issue and provide the appropriate solution.

How long does a refund take?

Once an approved return has been received and inspected, we generally process the refund within 2–5 business days.

The refund is normally issued to the original payment method.

Your bank or payment provider may require additional time for the funds to appear in your account.

Where can I find the full return policy?

You can read our complete Refund & Return Policy for information about eligibility, exchanges, refunds, return shipping, and exceptions.