Refund & Return Policy
At The Perdepo, we want you to be happy with your purchase. If you are not completely satisfied with your order, we're here to help.
This Refund & Return Policy applies to orders placed directly through www.theperdepo.com and shipped to customers in the United Kingdom and United States.
If you have any questions about a return, refund, or exchange, please contact us at contact@theperdepo.com.
Returns & Exchanges
How do I request a return or exchange?
If you would like to return or exchange an item, please contact us at:
Please provide your order number and the product(s) you would like to return or exchange.
Our customer service team will review your request and provide you with the appropriate return instructions.
What is your return policy?
We accept eligible returns within 90 days of receiving your order.
To be eligible for a return, the item must be:
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Unused
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In its original condition
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In its original packaging where applicable
Your order number must be provided when requesting a return.
Return Shipping Costs
For returns due to change of mind, buyer's remorse, or ordering the wrong product, the customer is responsible for the return shipping costs.
If a product arrives damaged, defective, incorrect, or different from what was ordered, please contact us before returning the item. If the issue is confirmed to be our responsibility, we will provide an appropriate return solution, which may include a prepaid return label.
No restocking fees apply.
Please do not send a return before contacting us and receiving return instructions.
How Do I Return an Item?
Once your return has been approved, we will provide you with the appropriate return instructions and return address.
Please:
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Pack the item securely to prevent damage during transit.
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Follow the return instructions provided by our customer service team.
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Ship the package using the instructed shipping method.
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Keep your shipping receipt and tracking information until your return has been processed.
If you have not received your return instructions, please contact:
Exchanges
We accept exchanges for eligible products within 90 days of delivery.
Please contact us with your order number and the product you would like to exchange. Our customer service team will provide you with the appropriate instructions.
What If I Receive the Wrong Product?
If you receive a product that is different from the one you ordered, we're sorry about the mistake.
Please contact contact@theperdepo.com as soon as possible and provide:
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Your order number
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A description of the issue
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A photo of the product you received
We will review the issue and provide an appropriate solution.
What If My Product Is Damaged or Defective?
If your product arrives damaged or defective, please contact us before returning the item.
Send an email to contact@theperdepo.com with your order number and clear photographs showing the issue.
We will review the situation and work with you to find an appropriate solution. If the issue is confirmed to be our responsibility, we will provide a return solution at no additional cost to you.
Refunds
Once your returned item has been received and inspected, eligible refunds will be processed within 2–5 business days.
Refunds will be issued to the original payment method used to place the order.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part or a defective or incorrect product.
Return Exceptions
The following items may not be eligible for return:
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Items damaged due to misuse, improper handling, or negligence
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Final-sale items, where clearly identified at the time of purchase
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Custom-made or personalized items
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Items that have been used or are not returned in their original condition
Orders Purchased from Other Websites
This return policy applies only to purchases made directly through www.theperdepo.com.
If you purchased a The Perdepo product from another website, marketplace, retailer, or third-party seller, please contact the seller from whom you made your purchase and follow their return policy.
Contact Us
For any questions or to initiate a return, refund, or exchange, please contact our customer service team.
The Perdepo
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom
Email: contact@theperdepo.com
Phone: +44 7862 128568
Website: theperdepo.com